Shipping policy

Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the next business day.

Domestic Shipping (Australia) We ship Australia-wide via [carrier name]. Shipping rates are calculated at checkout based on weight and destination.

Standard shipping: 3–7 business days Express shipping: 1–3 business days All bullion orders are shipped in discreet, unmarked packaging for security. Signature on delivery is required for all orders.

Insurance & Tracking All orders are fully insured and include tracking. You will receive a tracking number via email once your order has been dispatched.

International Shipping We currently ship to [list countries]. International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the buyer.

Lost or Damaged Parcels If your order arrives damaged or is lost in transit, please contact us within [X] days of the expected delivery date at [your email]. We will work with the carrier to resolve the issue.

Signature Required Due to the high-value nature of our products, a signature is required upon delivery. We are unable to authorise parcels to be left unattended.